Compliments and Concerns

One of the core values that guides our work across the South East LHIN is listening to feedback from our communities. The South East LHIN Compliments and Concerns process provides people with a means of registering a health care complaint or concern, and feedback on what is working well related to the care they receive.

The process ensures follow-up and helps to identify potential systemic issues. The South East LHIN is committed to resolving or overseeing the resolution of a complaint in a timely manner. A review process is in place to record and ensure that reported complaints are addressed. All reported complaints will:

  • Be received with courtesy and recorded accurately
  • Be acted upon promptly and fairly
  • Be confidential and protected

To view the South East LHIN Compliments and Concerns Process, please click HERE

Provincial (Pan-LHIN) Guiding Principles for Complaints Management

Protecting Your Privacy

If you have a concern that requires us to collect your personal information and you would like us to follow up, the South East LHIN and its staff may need to collect your personal information in accordance with the Local Health System Integration Act, 2006 and the Freedom of Information and Protection of Privacy Act. If we do need to collect your personal information, we will require your written consent.

Please provide your consent by completing one of the following consent forms:

Patient Ombudsman

The Patient Ombudsman is responsible for investigating complaints related to Ontario’s hospitals and long-term care homes.

Ontario Ombudsman

The Ontario Ombudsman is responsible for investigating complaints related to public sector bodies. The Ontario Ombudsman does not investigate hospitals or long-term care homes.

Health Care Consent Act

The Health Care Consent Act (HCCA) is an Ontario law that has to do with the capacity to consent to treatment. 

FOI Requests

Request Form under the Freedom of Information and Protection of Privacy Act/Municipal Freedom of Information and Protection of Privacy Act - click here.

If you wish to contact the South East LHIN to file a compliment or concern, there are several ways of doing so:

Phone: 613-967-0196 ext. 2229 or 1-866-831-5446
Fax: 613-967-1341 Attn. Amber Gooding, Director, Communications & Engagement 
In person: 71 Adam Street, Belleville, Ontario K8N 5K3