Community Engagement is both a legislated responsibility and a core function of the LHINs. Local decision-making is the model that the LHINs are built on, and one that values the input of community members, health care professionals, and stakeholders to inform our planning and decision-making processes.
These guidelines complement the community engagement that the South East LHIN has already undertaken, and will further South East LHIN accountability and transparency.
LHIN Patient Experience Survey
Your feedback matters to us. At the South East LHIN, we strive to provide the highest quality care possible. To help us succeed, we need to hear from you about what we are doing well and where we could improve.
We reach out to a randomly selected group of patients or caregivers to complete a short, 12-minute survey about the care patients have received. R.A. Malatest and Associated Ltd. (Malatest) is an independent research company that has been selected to conduct the survey. The survey is available in English and French.
Malatest may contact you either by mail or phone. Your participation is completely voluntary and your responses will not impact any current or future service(s) you may receive. All information gathered in the survey, including personal and personal health information, will be protected, kept secure at all times, and used only as authorized under the Freedom of Information and Protection of Privacy Act and Personal Health Information Protection Act.
If you have any questions or wish to be removed from our survey contact list, please contact:
613-967-0196 ext. 2213
Thank you for considering this survey. Your feedback will help us continue to improve the care we deliver to patients like you.
Annual Community Engagement Plan
As part of the Annual Business Plan, all Local Health Integration Networks (LHINs) are required to publish a plan for community engagement that is updated on an annual basis. The plan is intended to provide the community with an overview of activities planned within the fiscal year. Learn more about the Annual Community Engagement Plan